$20M brand. Converting at a third of the industry floor.
“We need more ad spend.”
“Traffic was fake. The reported return wasn’t real, and the store and the email flows were leaking the buyers already arriving.”
- 01
11.7× → 1.5×
reported vs. reconciled return on ad spend
The agency’s dashboard said 11.7×. Cross-referenced against Shopify, one “winning” campaign had made $918 on $600. You can’t fix what you’re mismeasuring.
- 02
0.97% → 2.73%
site conversion, same traffic
A $99 free-shipping threshold surprising buyers at checkout, a popup firing over the promo, and the abandoned-cart flow switched off. Three fittings that looked normal.
- 03
3× → 9–14×
return on ad spend, same budget, ads in-house
27,000 subscribers and no idea how old any of them were. Captured birth year, segmented by age cohort, and stopped sending a 37-year-old the 60-year-old’s offer.