The agency's numbers didn't reconcile with the bank's.
Strong product, loyal base — but paid traffic converting at 0.97%, roughly a third of the industry floor. The incumbent agency reported 11.7× ROAS; cross-referenced against Shopify sales, one "winning" campaign had generated $918 against $600 spent. Every subscriber got the same message regardless of age.
The lever: check the numbers were real, bring ads in-house with coaching, segment by age cohort, and rebuild the abandoned-cart and win-back flows that were switched off.
Read the case study →“Before your guidance we saw around 5× on every dollar of ad spend. After what you showed us — 11, 12, even 14×.”— Digital Lead